F A Q

Support By E-mail

General

How do I upgrade my account?

Do you have a database system?

Do you offer Server Side Includes (SSI)?

What is Virtual Hosting?

Do you have Front-Page extensions?

What domain names do you support?

Can we add services as we grow and need them?

How do I obtain my website statistics?

Why can't I create sub-domains?

What is SSH?

Pre Sales

Where are your servers located?

What methods of payment do you accept?

I've seen web hosting cheaper than yours, what's the deal?

Is there a minimum time contract / commitment required?

Can I have Warez, Appz, Serialz and or commercial software on my homepage?

What is your policy on SPAM?

Do you offer a money back guarantee?

Will I have unlimited access to update my pages?

Does my website get a control panel?

Can I have adult content on my website?

Are there any hidden costs?

What is the uptime?

How soon will my account be set up and ready to use?

What is your policy on bandwidth?

What happens if I go over my allowed transfer limit?

Why do you not allow shell access? I want to run an IRC server

Why do you not offer unlimited traffic / bandwidth usage?

Are any e-commerce solutions included or available?

Can I use my account for commercial purpose?

Can I access my account without the www in front?

Will I have unlimited access to my site for updates?

Do you allow hosting of legally registered gaming and gambling companies

What is your DNS information?

How does the moneyback guarantee work?

Do you host ASP pages websites? Do you have ASP components installed on your servers?